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FAQ

Voici notre section des questions fréquemment posées. Si vous ne trouvez pas votre bonheur parmi celles-ci, veuillez utiliser notre page Contact ou veuillez nous contacter directement par téléphone ou Whatsapp.

  • Où peut-on récupérer les clefs du chalet? / Where can I pick up the keys to the chalet?
    2 clefs du chalet vous serons remises à votre arrivée par nous-mêmes au chalet lors du check-in. Une boîte à clefs est à votre disposition durant votre séjour. Le code vous sera communiqué à votre arrivée. 2 keys to the chalet will be given to you on your arrival by us at the chalet during check-in. A key box is at your disposal during your stay. The code will be given to you on arrival.
  • Where are the nearest shops? / Where are the nearest shops?
    The shops (supermarket, bakery, pizzeria, pmu bar, post office, Tourist Office) are located in the center of the village of La Giettaz, 5 km from the chalet, about 10 minutes by car. In winter, a pizza, quiche and cake truck (11 a.m. to 2:30 p.m.; 4 p.m. to 9 p.m.) with a bread delivery service (7 a.m. to 9 a.m.) is present at the resort, in the snow front car park, at next to the package ticket office. For larger supplies, the nearest hypermarket (Intermarché) is located in Praz sur Arly, 20 minutes by car from the chalet. The shops (mini-market, bakery, pizzeria, pub, post office, tourist office) are located in the center of the village of La Giettaz, 5 km from the chalet, about 10 minutes by car.In winter, a pizza truck (11 a.m.-2.30 p.m.; 4 p.m.-9 p.m.) with a bread service (7 a.m.-9 a.m.) is available at the resort, in the parking lot on the snow front, next to the ticket office for packages. For larger supplies, the nearest hypermarket (Intermarché) is located in Praz sur Arly, 20 minutes by car from the chalet.
  • I don't have a 4x4 vehicle, can I access the chalet? / I do not have a 4x4 vehicle, can I access the chalet?"
    The last stretch of road (over the last 650 m) which leads to the chalet is an unpaved forest path with a slope between 0% and 15% depending on the sections. This path is closed to traffic (except local residents) so little used. Non-4x4 vehicles can drive there in summer. Once they have arrived at the Philomena sign at the foot of the property, they must park in the "BAS" car park because the slope of the property's private road (which leads to the gates of the chalet and the "UP" car park) is steep and n is only accessible to 4 wheel drive vehicles. In winter, although a company clears this road during heavy snowfall, 2-wheel drive vehicles without snow tires or chains must absolutely not drive on this road for safety reasons. 2-wheel drive vehicles fitted with snow tires or chains may be able to do this (depending on the vehicle model), if the weather conditions are favorable (absence of ice and thick and fresh snow) then park in the "BAS" car park of the property and then climb the private road either on foot or with the property's Can-Am Traxter vehicle (see Can-Am page of this site). We would like to remind you that to allow our holidaymakers to spend peaceful holidays without the risk of an accident, our six-seater Can-Am 4x4 vehicle is available to them free of charge with a deposit. To summarize: Summer: - access to the bottom of the property by all vehicles (2 or 4 wheel drive) - access at the top of the property (chalet doors) only for 4x4 vehicles or Can-Am Traxter made available by the owners. Winter: - access to the bottom of the property by 2-wheel drive vehicles equipped with snow tires not recommended depending on the snow conditions of the trail (prefer parking in the public car park at the entrance to the hamlet) - access at the top of the property (chalet doors) only for 4x4 vehicles equipped with snow tires (chains sometimes essential) and chained Can Am Traxter made available by the owners. The last section of road (over the last 650 m) which leads to the chalet is an unpaved forest path with a slope between 0% and 15% depending on the portion. This path is closed to traffic (except residents) so little used.Non-4x4 vehicles can circulate there in the summer. Once they arrive at the Philomena sign at the foot of the property, they must park in the "LOWER" car park because the slope of the property's private road (which leads to the doors of the chalet and to the "UPPER" car park) is strong and only accessible to 4-wheel drive vehicles.In winter, although a company clears this path during heavy snowfall, 2-wheel drive vehicles without snow tires or chains must absolutely not travel on this path for safety reasons. 2-wheel drive vehicles fitted with snow tires or chains may possibly achieve this (depending on the vehicle models), if the weather conditions are favorable (no ice nor thick, fresh snow), then park in the "LOWER" car park of the property to then climb the private road either on foot or with the property's Can-Am Traxter vehicle (see the Can-Am page of this site).We would like to remind you that to allow our vacationers to have a peaceful vacation without risk of accident, our six-seater Can-Am 4x4 vehicle is made available to them free of charge against a deposit. To summarize: In summer: - access to the bottom of the property by all vehicles (2 or 4 wheel drive) - access to the top of the property (chalet doors) only for 4x4 or Can-Am Traxter vehicles provided by the owners. In winter: - access to the bottom of the property by 2-wheel drive vehicles equipped with snow tires not recommended depending on the snow conditions of the trail (prefer parking in the public car park at the entrance of the hamlet) - access to the top of the property (chalet doors) only for 4x4 vehicles fitted with snow tires (sometimes essential chains) and chained Can Am Traxter made available by the owners.
  • Can I book my stay outside of Saturday to Saturday? / Can I book my stay apart from Saturday to Saturday?
    In low season and outside school holidays (September, October, November, May, June) it is possible to book your stay with an arrival on any day of the week. In low season and outside school holidays (September, October, November, May, June) it is possible to book your stay with an arrival on any day of the week.
  • Will it snow during my stay at La Giett’ this winter? / Will it snow during my stay at La Giett’ this winter?
    If you want to follow the snow forecast during your stay, we advise you to consult the snow-forecast.com website: https://en.snow-forecast.com/resorts/LaGiettaz/6day/mid If you want to follow the snow forecast during your stay, we advise you to consult the snow-forecast.com website: https://fr.snow-forecast.com/resorts/LaGiettaz/6day/mid
  • Do the prices change depending on the number of people? / Do the prices change according to the number of people?
    No, the rates are the same regardless of the number of people in the chalet. Rates vary only depending on the time of year. No, the prices are the same regardless of the number of people in the chalet. Prices vary only depending on the time of year.
  • Is cleaning included in the price? / Is cleaning included in the price?
    Yes, cleaning is included in the rental price. We only ask guests to clean the kitchen area and the dining room table. Yes, cleaning is included in the rental price. We only ask vacationers to clean the kitchen area and the dining room table.
  • Can we leave on skis from the chalet? / Can we go on skis from the chalet?
    The blue run "La Tréffléannaise" is just in front of the chalet (you can see the skiers from the living room and the balcony). It is possible for good skiers (beginners to refrain) from leaving and returning on skis at the foot of the chalet. For this, you have to go down the land of the property. Please note that the terrain is not groomed, it is more of a large tobogganing area for children! Then you have to join the track by taking (on skis or on foot if the snow cover is insufficient) the forest path by which you can reach the chalet by car. The greatest attention is therefore required when passing cars. Arrived at the "pont du Moulin" (small waterfall on the left) we join the blue run going up 80 meters. It is not recommended to let children join the ski slope from the chalet without the presence of an adult. The blue slope "La Tréffléannaise" is just in front of the chalet (you can see the skiers from the living room and the balcony). It is possible for good skiers (beginners abstain) to leave and return skis at the foot of the chalet. To do this, you have to go down the land of the property. Be careful, the ground is not groomed, it is rather a large toboggan field for children! Then you have to reach the track by taking (on skis or on foot if the snow cover is insufficient) the forest path by which you reach the chalet by car. The greatest care is therefore required when passing cars. Arrived at the "Pont du Moulin" (small waterfall on the left) you reach the blue slope by going up for 80 meters. It is not recommended to allow children to ski from the chalet without the presence of an adult.
  • Is there a nursery in the village? / Is there a day-care center in the village?
    Yes, the Garderie les Petits Montagnards is open in the winter season and is located at the level of the snow front, next to the ski pass ticket office. For any request before the opening of the daycare, you can concatenate the service: by email: petitsmontagnards@orange.fr or via the website of the Daycare linked below: http://www.mairie-la-giettaz.fr/fr/information/62382/garderie-petits-montagnards Places are limited to 10 children. Remember to book in advance! Yes, the day-care center "Les Petits Montagnards" is open during the winter season and is located at the snow front, next to the ski pass ticket office. For any request before the opening of the daycare centre, you can request the service by email petitsmontagnards@orange.fr or via the Daycare centre's website in the link below: http://www.mairie-la-giettaz.fr/fr/ information/62382/garderie-petits-montagnards Places are limited to 10 children. Remember to book in advance!
  • Where can you rent ski equipment? / Where can we hire ski equipment?
    You will find the Bibollet Montagne store, specialist in multigliding, at the foot of the slopes of La Giettaz. To contact them: Tel: 04 79 32 93 13Port: 06 74 96 34 03 You will find the Bibollet Montagne store at the foot of the Giettaz slopes. To contact them: Phone: 04 79 32 93 13 Mobile: 06 74 96 34 03
  • What are the opening and closing dates for the 2021-2022 Winter season? / What are the opening and closing dates for the 2021-2022 Winter season?
    The Portes du Mont Blanc ski area will be open from 18/12/2021 to 27/03/2022. Information: https://www.lesportesdumontblanc.fr/hiver/ The Portes du Mont Blanc ski area will be open from 12/18/2021 to 03/27/2022. Information: https://www.lesportesdumontblanc.fr/hiver/
  • Bathrooms: are hair dryers provided? / Bathrooms: are hair dryers provided?
    A hair dryer is present in each bathroom of Chalet Philomena, 4 in total. A hair dryer is present in each bathroom at Chalet Philomena, i.e. 4 in total.
  • What products will be present at the chalet? / What products will be present at the chalet?
    The chalet has cleaning products such as washing-up liquid, a new sponge for the dishes, household products, toilet gel. We also provide you with a few dishwasher tablets, a few rolls of toilet paper and a garbage bag (50 litres) to help you at the start of your stay. Food products are not provided, however some holidaymakers may leave some products (salt, pepper, oils, etc.) that they do not wish to bring back. The chalet has cleaning products such as dishwashing liquid, a new dishwashing sponge, household products, toilet gel. We also provide you with some dishwasher tablets, a few rolls of toilet paper and a garbage bag (50 liters) to help you at the start of your stay. Food products are not provided however it happens that some holidaymakers leave some products (salt, pepper, oils ...) that they do not wish to bring back.
  • What is the best season to pick wild blueberries? / What is the best season to pick wild blueberries?
    At La Giett' you can pick blueberries during your hikes between the end of August/beginning of September and until the All Saints holidays. At La Giette you can pick blueberries during your hikes between late August / early September and until the All Saints holidays.
  • Is there a bread/pastry delivery service? / Is there a bread / pastry delivery service?
    The 2 bakeries in the village do not offer this type of service, however, during the winter season, a bread delivery service is set up between 7 a.m. and 9 a.m. at the snow front car park, 2 minutes by car. cottage car. If you would like us to provide a home delivery service despite everything, please let us know at least 15 days before your arrival (service charge: €10/day). The 2 bakeries in the village do not offer this type of service, however, during the winter season, a bread service is set up between 7 a.m. and 9 a.m. at the snow front car park, 2 minutes by car from the chalet . If you want us to provide a home delivery service anyway, please let us know at least 15 days before your arrival (service charge: 10 € / day).
  • Quels sont les horaires d'arrivée / départ ? / What are the arrival/departure times?
    Heure d'arrivée : entre 16:00 et 20:00 Heure limite de départ : 9:45 au plus tard Arrival time: between 16:00 and 20:00 Latest time for departure: 9:45 at the latest
  • Devez-vous vous acquitter d'une caution ? / Do you have to pay a deposit?
    Une caution vous sera demandée quelques jours avant votre arrivée. Il s'agit d'une pré-autorisation de débit sur carte bancaire (empreinte). Elle n'est pas débitée cependant les fonds doivent être présents sur votre compte bancaire pour que celle-ci soit acceptée par le système Stripe. Son montant est de 2000 euros pour le chalet et de 4000 euros si vous avez besoin d'utiliser notre véhicule Can-Am. La caution est automatiquement libérée au départ si aucun dégât n'est survenu pendant le séjour et si le chalet est rendu dans un état ne nécessitant pas de prestations de ménage supérieure à la normale. A deposit will be required a few days before your arrival. This is a pre-authorisation to debit your bank card (imprint). It is not debited, but the funds must be in your bank account for it to be accepted by the Stripe system. The deposit is 2,000 euros for the chalet and 4,000 euros if you need to use our Can-Am vehicle. The deposit is automatically released on departure if no damage has occurred during your stay and if the chalet is returned in a condition that does not require any extra cleaning.
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